How to Respond to Angry People

How do you respond to angry people? Any ideas?   Aaron Karmin sums it up in three words. ‘Agree with it’ .

He explains that you can choose to agree with the angry persons  feelings, not the facts.  By saying such things as ‘It’s awful isn’t it’  you are basically agreeing that he feels the way he feels and that you are letting him know  that you have listened to what he has said.

What is really helpful in this article is that Karmin  provides you with phrases that you could say  to validate the persons anger and express appropriate  regret that something has happened. By using these phrases rather than defending and getting into the argument  you maintain your personal strength and self respect in a challenging situation.

How to Respond to Angry People | Anger Management.

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