How do you respond to angry people? Any ideas? Aaron Karmin sums it up in three words. ‘Agree with it’ .
He explains that you can choose to agree with the angry persons feelings, not the facts. By saying such things as ‘It’s awful isn’t it’ you are basically agreeing that he feels the way he feels and that you are letting him know that you have listened to what he has said.
What is really helpful in this article is that Karmin provides you with phrases that you could say to validate the persons anger and express appropriate regret that something has happened. By using these phrases rather than defending and getting into the argument you maintain your personal strength and self respect in a challenging situation.